Privacy

We collect as little as we can. This page covers your Mako account and mako.support. If you write to a business that uses mako.support, that business decides how your message is used, and its own privacy page applies.

mako.support is a product of iMedia Enterprises, Inc., which is responsible for your information.

One account across the Mako apps

Every Mako app (mako.watch, mako.community, mako.financial, mako.directory, mako.business, mako.legal, mako.support and the sites they power) ties your account to your email address. You can sign in with a one-time code sent to that address, or with Google, and later with Apple. There is no password. On a phone or tablet you may also add a passkey (Face ID, fingerprint and the like) so the device can sign you in; the passkey itself stays on your device.

Signing in with Google

If you choose Google, Google tells us your email address, whether Google has verified it, and a unique account number. Google may also share your name and profile picture. We use these only to create your account, sign you in and show who is signed in. We do not ask Google for anything else, such as your contacts, files, mail or calendar.

mako.support's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not sell this information, use it for advertising, or let people read it except where you ask us to, where security requires it, or where the law does.

What we keep

• Your email address and when you joined.
• Your Google or Apple account number, if you sign in with one.
• For each device you choose to remember or add a passkey to: a device name and when it was last used.
• A sign-in code only as a scrambled value, for a few minutes, until it is used or expires.
• For a business using mako.support: the mailboxes you connect and your team members.
• The emails those mailboxes receive and send, kept as tickets, with their attachments.
• The contacts who write in: their name, email address and message history.
• If you write to us: your name, email address and message, kept as a support ticket so we can answer and follow up. We use them only to reply.

Customer messages

When a business uses mako.support, we hold its customers' messages on its behalf and use them only to run its support desk. We do not sell them, use them for advertising or read them except where the business asks us to, where security requires it, or where the law does.

AI

Filtering, sorting and drafting use an AI service, which receives the messages it works on. It may use the business's own AI account or ours. It may not use the messages to train its models.

What we do not do

No advertising trackers. No outside analytics service on this site. We do not sell or rent your information.

Who else is involved

Our servers are hosted by UpCloud. Sites are delivered through Cloudflare, which handles the connection and sees technical details such as your IP address. Files you add to a Mako app may be stored with Cloudflare. Emails are sent from our own servers. Google or Apple are involved only if you choose to sign in with them. AI services receive the messages they filter, sort or draft replies for. Payments are handled by Stripe; we do not see full card numbers.

Your choices

You can ask for a copy of what we hold about you, or ask us to delete your account and its history. Write to support@mako.design from the address you signed up with. You can also remove our access in your Google account settings at any time.

Children

mako.support is for businesses and the adults who work in them.

Changes

If this page changes in a way that matters, the date below changes and the app will say so at sign-in.

Version of November 14, 2026.