Terms

These terms cover your Mako account and mako.support. Each Mako app has its own terms for what it does, and those apply too when you use it.

mako.support is a product of iMedia Enterprises, Inc. By creating a Mako account or using mako.support you agree to these terms.

Your account

One account is for one person and is tied to your email address. Keep that email account, and any Google or Apple account you sign in with, secure: whoever controls it can sign in. Tell us straight away if you think someone else has used your account. Some apps are for adults only; where an app allows children, a parent or guardian manages their account.

What you may not do

Do not try to get into accounts or parts of a service that are not yours, get around limits, copy or scrape the services, or interfere with them. We may suspend an account that does.

Your mailboxes and messages

Connect only mailboxes you are allowed to use. Messages stay yours and your customers'. You are responsible for the replies you send and for telling your customers how you handle their messages.

AI drafts

Drafts, filtering and sorting are done with the help of AI and can be wrong. Spam filtering may sometimes catch a real message, so check the filtered list. A draft is a suggestion: nothing is sent to a customer until a person on your team sends it.

Paid plans

Where mako.support offers paid plans, the price is shown before you pay, in US dollars. Payments are handled by Stripe. A plan renews at the end of each month or year until you cancel. You can cancel at any time; the plan then runs to the end of the period you have paid for. If you think you were charged by mistake, write to support@mako.design.

Changes and closing

We may change or stop any part of a service, and we may update these terms. The date below shows the latest version. You can stop at any time and ask us to delete your account.

Our responsibility

The services are provided as they are, without warranties. To the extent the law allows, we are not liable for losses that come from using them.

Law

These terms are governed by the laws of the State of California, United States.

Questions

Write to support@mako.design.

Version of November 14, 2026.